A little bit about myself.​

I’ve worked on numerous projects encompassing User Experience (UX/UI) and Customer Experience (CX) across diverse sectors including health, e-commerce, insurance, recruiting, and software.

These engagements have highlighted the critical importance of maintaining a harmonious balance between empathising with user needs while considering company requirements. As a result, I rely extensively on Human-Centred Design (HCD) tools to collect data, enabling me to offer informed design perspectives and solutions.

When I’m not in front of my laptop, I will be discovering new climbing destinations in the great outdoors

“ Why don’t we start crafting something amazing. Reach out for a chat!”

What I’ve been
working on

In recent years, I’ve had the opportunity to collaborate with exceptional team on various projects, including

  • Designing (from concept to launch) software that intuitively manages and relocates device resources from one app to another.
  • Designing (from concept to launch) software that integrates individual web navigation preferences and behaviours while prioritizing internet safety measures.
  • Redesigning features of a software that provides updates to PC software and devices by integrating AI technology.
  • Developing an information management tool (intranet portal and database) for quick search and access to client data.
  • Creating a digital service (SaaS) for legal documentation.
    Establishing two (SaaS) e-commerce platforms.

Additionally, as a CX professional, I led the creation of:

  • Two “service manuals” for patients and their caregivers.
  • A technological improvement for calling and directing patients to different hospital services.
  • A “wellness program” aimed to enrich the day-to-day experience of the internal customers.


Brunel University (UK)
PhD in Human-Centred Design • Apr 2017

Brunel University (UK)
MSc Integrated Product Design • Sep 2011

Universidad Jorge Tadeo Lozano (COL)
Bachelor in Industrial Design • Jun 2009


Senior UX/UI Designer • 2022 – Ongoing

Julius Connected 2 Grow
Senior UX Designer • Oct 2021 – Dec 2022

Service Experience Coordinator • Dec 2018 – Sep 2021

Healthwatch Hillingdon
Engagement Volunteer • Mar 2014 – Mar 2018

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